FINOVATION NEXUS - DIGITAL BANKING, AI AND COMPLIANCE - 13th-15th August 2025, CapeTown - South Africa

Dates: 13-15 August 2025 CapeTown, South Africa.
Investment :$ 1,285

Rationale

Financial institutions must keep up with AI and digitalization to remain competitive, efficient, and secure in a rapidly evolving market. The rationale behind this includes:

  • Enhanced Customer Experience
    1. AI-powered chatbots, personalized recommendations, and digital banking improve customer service.
    2. Faster transactions and seamless mobile banking increase convenience.
  • Operational Efficiency & Cost Reduction
    1. AI automates manual tasks, reducing errors and operational costs.
    2. Digital processes minimise paperwork, improving speed and accuracy.
  • Fraud Detection and Risk Management
    1. AI analyses patterns to detect and prevent fraudulent activities in real-time.
    2. Risk assessment models improve decision-making for loans and investments.
  • Regulatory Compliance and Security
    1. Digital solutions help institutions comply with ever-evolving regulations.
    2. AI-driven cybersecurity protects against cyber threats and data breaches.
  • Competitive Advantage and Market Adaptation
    1. AI and digitalisation help institutions stay relevant.
    2. Advanced analytics provide insights for better business strategies.
  • Financial Inclusion and Accessibility
    1. AI-driven banking services reach unbanked and underbanked populations.
    2. Digital platforms offer financial services beyond physical branches.
  • Data-Driven Decision Making
    1. AI processes large volumes of data to uncover trends and predict market shifts.
    2. Banks use analytics to personalise offers and optimise investments.
Skills Developed:
  • Commercial Awareness – Understanding how AI and digital tools affect business performance and customer value.
  • Cybersecurity Fundamentals – Recognising digital vulnerabilities and supporting safer service delivery.
  • Data and Digital Literacy – Interpreting customer and operational data to support informed banking decisions.
  • Leadership and Influencing – Advocating for responsible innovation and cross functional collaboration.
  • Problem Solving – Addressing practical challenges in service design, compliance, and customer experience.
  • Self-Directed Learning – Building adaptive thinking and continuous development mindsets in a fast-changing digital landscape.
  • All bank employees regardless of their specialisation, who want to expand their knowledge and understanding of digital, AI, and automated banking.
Ideal participants include:
  • General banking staff from operations, customer service, sales, compliance, IT, or administrative roles who want to stay future-fit in an increasingly digital environment.
  • Team leaders and supervisors looking to apply digital tools to improve customer service (CS), customer experience (CX), and operational efficiency.
  • Early-career professionals and interns who are entering the workforce and require foundational digital banking and AI fluency to support innovation and adaptability.
  • Afrillennials, as the gateway generation, and multi-generational talent seeking to strategically bridge generational shifts in technology adoption, customer preferences, and service delivery.

Register Here